Assistere turisti stranieri

Approccio iniziale

Accogliere

• «Hello, can I help you?» - Salve, posso aiutarla?
• «Do you need assistance?» - Ha bisogno di assistenza?
• «Are you lost?» - È perso?
• «Welcome to [city].» - Benvenuto a [città].

Lingua

• «What language do you speak?»
• «Do you speak English / French / Spanish / German?»
• «I'll find someone who can help.»

Indicazioni

Luoghi popolari

• «Where are you trying to go?»
• «The nearest metro is...»
• «The main square is that way.»
• «Follow this street for 2 blocks.»

Attrazioni turistiche

• Museum - Museo
• Cathedral - Cattedrale
• Tourist information - Informazioni turistiche
• Historic center - Centro storico
• Landmarks - Attrazioni famose

Direzioni semplici

• «Go straight.»
• «Turn left at the lights.»
• «The museum is on your right.»
• «It's about 10 minutes' walk.»

Mappe e risorse

Fornire

• «Here's a map of the city.»
• «Let me mark the location.»
• «The tourist office is here.»
• «Here's a list of useful phone numbers.»

App consigliate

• «Use Google Maps for navigation.»
• «The [city] app has real-time transit info.»

Smarrimento

Bambini

• «What's your child's name?» - Come si chiama il bambino?
• «Age?»
• «What was he/she wearing?»
• «Where did you last see him/her?»
• «We'll find them. Stay calm.»

Turista adulto perso

• «Where are you staying?»
• «Do you remember the hotel name?»
• «Do you have the address?»
• «Do you have your passport?»

Aiutare trovare

• «Let me call the hotel.»
• «We can check a map together.»
• «I'll drive you there.» (in casi speciali)

Furti e scippi

Frasi empatiche

• «I'm sorry this happened.»
• «You're safe now.»
• «We'll help you.»

Raccolta info

• «What was stolen?»
• «Where were you when it happened?»
• «Can you describe the thief?»
• «Did anyone see it?»

Procedure

• «You need to file a report.»
• «Come to the station with me.»
• «This will take about an hour.»
• «You'll need this report for insurance.»

Documenti persi

• «Contact your embassy.»
• «They'll issue emergency travel documents.»
• «I can help you find the embassy address.»

Problemi sanitari

Valutare

• «Are you feeling well?»
• «Do you need a doctor?»
• «Should I call an ambulance?»

Informazioni

• «The nearest hospital is...»
• «Pharmacies are marked with a green cross.»
• «The emergency number is 112.»

Assistenza

• «I can call a taxi.»
• «Do you have insurance?»
• «European Health Card works here.» (per UE)

Denunce

Incoraggiare

• «It's important to file a report.»
• «This helps us catch the criminal.»
• «It's also for your insurance.»

Assistenza

• «I'll help you fill out the form.»
• «We'll have it translated if needed.»
• «An interpreter will be available.»

Procedura

• «We'll ask some questions.»
• «Please be as detailed as possible.»
• «Take your time.»

Trasporti pubblici

Biglietti

• «Where can I buy a bus ticket?»
• «Tickets are sold at newsstands and tobacco shops.»
• «You can buy online with the app.»

Validare

• «Don't forget to validate your ticket.»
• «There's a fine for unvalidated tickets.»

Percorsi

• «The [line] goes to the center.»
• «Change at [station] for...»
• «It takes about 20 minutes.»

Dove mangiare / dormire

Consigli

• «This neighborhood is good for restaurants.»
• «There are many hotels near the station.»
• «The tourist office has suggestions.»

Prezzi

• «Tourist areas are more expensive.»
• «Local places are cheaper and better.»
• «Be careful of tourist traps.»

Sicurezza

Consigli

• «Be careful with your belongings.»
• «Don't carry a lot of cash.»
• «Watch out for pickpockets in crowded areas.»
• «Don't accept help from strangers unsolicited.»

Avvertimenti

• «This area is safe.»
• «Avoid this area at night.»
• «Stay in well-lit streets.»

Cultura locale

Costumi

• «Shops close for lunch from 1 to 4 PM.»
• «Sunday most things are closed.»
• «Tipping is not mandatory.»
• «Dress code in churches: no shorts or tank tops.»

Orari

• «Lunch is typically from 1 to 3 PM.»
• «Dinner starts around 8 PM.»
• «Shops open around 9-10 AM.»

Problemi comuni turisti

Taxi truffaldini

• «Always ask for the meter.»
• «Approximately [X] euros to get to the center.»
• «Here's an official taxi number.»

Contraffazioni

• «Don't buy from unauthorized vendors.»
• «Counterfeit goods are illegal.»
• «You could be fined for buying them.»

Cibo scadente

• «Check reviews online.»
• «Menus must display prices.»
• «If something seems off, don't eat it.»

Emergency

Numeri

• «Emergency number is 112.» - Numero di emergenza è 112.
• «Police: 113 / Carabinieri: 112 / Medical: 118.»
• «Fire: 115.»
• «All services: 112.»

Ambasciata / consolato

• «Where's your embassy?»
• «Consulates can help with documents.»
• «They can contact your family.»

Grandi eventi

Informazioni

• «There's a festival this weekend.»
• «The parade starts at 10 AM.»
• «Street closures on [list].»
• «Use public transport.»

Sicurezza

• «Stay with your group.»
• «Identify emergency exits.»
• «Follow police instructions.»

Dialoghi

Turista perso

• Tourist: «Excuse me, I'm lost!»
• Officer: «Where are you trying to go?»
• Tourist: «The Duomo.»
• Officer: «It's a 15-minute walk. Go down this street, turn right at the square, and you'll see it.»
• Tourist: «Thank you so much!»
• Officer: «You're welcome. Enjoy your visit!»

Furto

• Tourist: «Officer, someone stole my purse!»
• Officer: «When and where did this happen?»
• Tourist: «About 10 minutes ago, at the train station.»
• Officer: «Can you describe the person?»
• Tourist: «A young man, wearing a black jacket. He ran that way.»
• Officer: «I'll radio this in. We need to go to the station to file a report.»
• Tourist: «What about my passport?»
• Officer: «Was it in the purse?»
• Tourist: «Yes.»
• Officer: «We'll contact your embassy. Don't worry, we'll help you.»

Emergenza medica

• Tourist: «My wife isn't feeling well!»
• Officer: «What are the symptoms?»
• Tourist: «She's dizzy and can't breathe.»
• Officer: «I'm calling an ambulance. Please sit her down.»
• Tourist: «Thank you!»
• Officer: «Where are you from?»
• Tourist: «United States.»
• Officer: «The ambulance will take her to the hospital. I'll come with you.»

Segnalazioni

Problemi durante viaggio

• «Was the hotel clean?»
• «Were you overcharged?»
• «Was your room misrepresented?»

Reclamo

• «You can file a complaint.»
• «Consumer protection office can help.»

Bambini e famiglie

Con bambini

• «Is your child safe?»
• «Do you need help with anything else?»
• «There's a playground nearby.»

Accessibilità

• «Are there accessible routes?»
• «Is the museum wheelchair friendly?»

Informazioni pratiche

Moneta

• «The currency is euros.»
• «ATMs are everywhere.»
• «Most places accept credit cards.»

Wi-Fi

• «Free Wi-Fi at [location].»
• «Cafes usually have Wi-Fi.»
• «Get a local SIM for mobile data.»

Sensibilità culturale

Diversità

• Turisti da tutto il mondo
• Culture diverse
• Rispetto reciproco
• Pazienza

Barriere

• Lingua: usa frasi semplici
• Gesti: utili per comprendere
• Scrivere: alternativa
• Traduttore app: Google Translate

Pratica

Scenari

• Turista perso in centro
• Vittima di borseggio
• Emergenza medica
• Problema con taxi
• Documenti persi

Esercizi

• Imparare frasi chiave
• Memorizzare info pratiche città
• Gestire emergenze con calma
• Rappresentare bene la città